Ask, compare, teach it back
Ask the Explore agent to explain something, compare two ideas or let you explain it back. It knows what you've already practised and how you learn.
Academy: Learn how your company works.
Some things you need to know, not look up. The system you explain on a customer call. The rule that changed last month. The role you just took on. Academy is a tutor built on your company's own knowledge: ask it to explain something and it answers accurately, in words you understand.
Emargen
Illustrative example
Ask, and it explains.Practise, and it sticks.
Practise what you actually need
Build your own track from the company's agreed definitions. The facts and questions come from the systems, roles and terms you picked.
It comes back until it sticks
What you miss comes back sooner. When a shared fact changes, it comes back for everyone who learned the old one.
More to work with.
Everything about the Academy, page by page, is in the documentation.
What do you need to understand next?
Bring a system, a role or a question you keep having to ask about. Explore it with the agent, then pick what you want to remember.
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