Say it in plain sentences
The agent writes the flow with you, from your words or the page where your team already wrote it down. Each sentence becomes a step, a rule or a judgement call. Try it on a sample case before anyone relies on it.
Flows: Run your processes with agents.
Most processes were written when every step needed a person. Now, many steps don't. But the handovers are still there, the waiting too, and the case is hard to follow.
Emargen
Illustrative example
Agent runs the steps.People join when needed.
Agents take the steps they can
Drafting, collecting, checking: the agent does its steps on its own. A person's step waits in their Inbox with the case in front of them. An approval can't be skipped.
Every case in one place
Start a run from the ticket you have; the agent fills in the rest. Each run shows where it stands, who it's waiting on and what was done, and keeps its own record.
More to work with.
Everything about Flows, page by page, is in the documentation.
Try it on a real process.
Bring the process your team runs most. Watch the handovers, questions and approvals stay with each case.
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